THE TEN COMMANDMENTS OF
CUSTOMER SERVICE
- Hello & Goodbye- The first and last impression are the most important and most lasting.
- First Name Basis- Personalizes the experience.
- Listen, Listen, Listen- From Listening comes wisdom.
- Communicate Clearly-Clear and full explanations close all the windows of uncertainty & misunderstanding.
- Be Neat, Clean & Fit- It will automatically establish you as professional, one to be respected.
- Be Prompt & Professional- make it a habit, it requires organization, self-discipline & planning
- Be Positive- And stay positive even thru failures...the true measure of a positive attitude.
- Give Compliments- It reproduces itself and will get passed along. Encouragement is powerful medicine.
- Have Fun- A good sense of humor makes other things possible; attitude, passion, pride, productivity and a sense of well-being.
- Do It Now- As soon as possible is to late. Implement what you learned today.
The Triangle Theory
QUALITY-FUN-PROFIT
None of the three is more important than the other
None are possible without the other
The Spaniard
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